To place a pickup order, simply enter the code **PICKUP** at checkout. This will let us know you’re choosing the pickup option.
When will I be notified that my order is ready?
Once your order is ready for pickup, we’ll send you a text notification so you’ll know when it’s time to head our way!
What are the pickup hours?
Our pickup hours are
1:00 PM to 4:00 PM on Tuesdays and Wednesdays.
Where do I pick up my order
You can pick up your order at our location:
Lighthouse of the Big bend
3071 Highland Oaks Terrace
Tallahassee, FL 32301
Do you accept pre-owned canes?
Yes, we do accept pre-owned canes! However, they must be newly purchased and undergo an inspection before they can be used to place an order.
How can I place an order using a pre-owned cane?
To use your pre-owned cane for an order, simply enter the code LOVE at checkout.
Cane After Care: Lillies Bling Luxe Canes CollectionTo keep your luxury cane looking beautiful and ensure its long-lasting durability, follow these care instructions:
General Care:
- Handle with care: Avoid dropping or subjecting your cane to impacts that could loosen embellishments.
- Keep away from rough surfaces: Prevent scratches on rhinestones and decorative elements.
- Storage: When not in use, store your cane in a soft case or a designated safe space to protect it.
Cleaning:
- Wipe regularly: Use a soft microfiber cloth to gently remove dust and fingerprints from the surface.
- Deeper cleaning: Lightly dampen the cloth with warm water and mild soap if needed. Avoid using harsh chemicals, alcohol-based cleaners, or abrasive materials as they can damage the cane's finish and adhesives.
- For rhinestone designs: Use a soft brush (like a clean makeup brush) to gently dust between the crystals, ensuring they stay intact.
Avoid Extreme Conditions:
- Heat and sunlight Keep your cane away from direct heat or prolonged exposure to sunlight, as this can weaken the adhesive holding the rhinestones.
-Moisture: Avoid excessive moisture or rain. If your cane gets wet, immediately pat it dry with a soft cloth.
Storage & Protection:
- When traveling: Use a protective sleeve or cover to prevent accidental damage.
- Storage: Keep your cane in a dry, cool place to preserve the quality of the materials and rhinestones.
Repairs & Maintenance:
- Loose rhinestones or embellishments: If any rhinestones or embellishments become loose, carefully reattach them using a strong yet gentle adhesive, such as E6000 or a jewel-safe glue.
-Professional repairs: For professional repairs or deep cleaning, contact **Lillies Bling Luxe Canes Collection** customer service for assistance and recommendations.
By following these care guidelines, your Lillies Bling Luxe Cane will continue to impress and remain a stunning, durable accessory for years to come!
Warranty Information:
Our warranty covers manufacturing defects within the first three months of purchase, provided the cane passes our inspection process.
What is covered:
-Manufacturing defects: Any issues caused by faulty materials or craftsmanship.
What is not covered:
- Damage caused by misuse or neglect: Includes drops, impacts, exposure to extreme conditions, or improper care.
Inspection process:
- After you submit a warranty claim, our team will inspect the cane to confirm whether the issue is related to manufacturing.
If your cane qualifies, we will offer a repair or replacement as needed.
For any warranty inquiries, please contact our customer service team!
If you have any further questions, feel free to reach out!